Resources
NYC Schools Account (NYCSA)
To create or access your child’s NYC Schools Account, visit https://www.schoolsaccount.nyc/. Each student needs to have their own NYCSA account.
What is a NYC Schools Account?
NYC Schools Account (NYCSA) is a DOE application that lets you access important information about your child on any device. The website is accessible in nine languages.
Why is the NYC Schools Account important?
The NYC Schools Account allows you to view your child’s grades, report cards, attendance history, test scores, transportation information, IEP information, track your child’s progress to graduation, and more to come!
You can visit the NYCPS NYCSA page for additional support.
Google Classroom
In the event of remote learning, a Google Classroom has been created for each class. In order to join your child’s Google Classroom, you will need the link that your classroom teacher has shared. Once you go to the link shared, it will lead you to a Google Sign In page where you input your child’s NYCPS email, which ends in @nycstudents.net (you can find this in NYCSA if you don't already know it).
Helpful Tip: Utilize Incognito or Private browser to avoid conflicts with personal accounts that are currently signed in.
Once you click next, it will take you to a NYCPS Sign In page, where you will re-enter your child’s student email and password.
Once you sign in, you will be taken to a Google Classroom page that displays your child’s email and you can click “Join Class”. Once you click join class, it will automatically connect you to your teacher’s Google Classroom.
Have a question about your homework? A qualified, licensed New York City classroom teacher is available for students in Grades Kindergarten through 12th Grade. Call 212-777-3380 during open hours: Monday—Thursday (4–7pm) on days when school is in session. Languages spoken: Armenian, Bengali, Chinese, English, French, Haitian-Creole, Korean, Russian, Spanish and Tagalog. Subjects available include English, math, science, and social studies. This free program has been provided to all NYC students by the United Federation of Teachers since 1980.
Visit SupportHub to browse, get answers, and request technology help.
- Get help with technology, transportation, and more
- For technical questions that cannot be answered in the self-serve section, there is a system that allows users to create and submit a help desk ticket. An agent will call those users back to resolve the issue.
- Login with your NYC Schools Account or DOE Student Account to track requests for further technology help.
- Staff can sign in with their DOE username and password.
- SupportHub also has the first-ever DOE Education Virtual Assistant (Eureka), which provides more help, and the same phone number for the Help Desk is still available (718-935-5100).
DOE Issued iPad
- For any issues with a DOE issued iPad, please contact the DOE tech support line for families https://supporthub.schools.nyc/family-topics/Devices
About the SupportHub - Vimeo Video