Tech Support

Zoom

• I cannot join meetings or this Zoom meeting is for authenticated attendees.

  • To join a Zoom meeting with DOE Staff or Teachers, you must be signed in using your DOE staff/student account.

    1. Before clicking on any links to join a meeting, open the Zoom app.
    2. When signing in look for an option that says “Sign In with SSO”
    3. The next screen will ask for company domain which will be nycdoe
    4. You will then be brought to the DOE login page in which you will put your appropriate credentials. You are now logged in to your DOE account.
    5. Now click on the Zoom link for the meeting you wish to attend and you should be able to join the meeting without any problem.

DOE Issued iPad

• Any issues with a DOE issue Ipad, please contact the DOE tech support line for families. 
  https://www.nycenet.edu/technicalsupportforfamily